Short answer: If your domain is registered with Infosaic, manage it at mydomain.infosaic.com — sign in with your domain name and your hosting password. If it is registered somewhere else, sign in at that registrar and point the domain at dns1.yournameservers.net and dns2.yournameservers.net.
Applies to: Infosaic web hosting · domains registered with Infosaic or with any other registrar
There are only two situations, and everything else follows from which one you are in: either we are the registrar for your domain, or somebody else is. The first question to answer is therefore not how do I change my DNS but where did I buy this domain?
If you bought it from us, or transferred it to us, you have a control panel for it and you can change everything yourself. If you bought it from a registrar such as GoDaddy, Namecheap or Network Solutions and it is still there, that registrar holds the switch — we cannot flip it for you, but you only have to change two lines.
Both routes are below. Neither takes long.
If your domain is registered with Infosaic
Go to mydomain.infosaic.com. This is the domain control panel, and it is separate from your hosting control panel — different address, different purpose.
- Open mydomain.infosaic.com.
- Enter your domain name as the user name.
- Enter your hosting password.
- From there you can edit DNS records, A records, MX records and the WHOIS contact details.
If you hold several domains with us on a domain-only account, the domains were probably registered or pushed to www.infosaicdomains.com instead. Sign in there with the user name and password that were created for that account. It gives you a single interface for managing many domains at once, which is much easier than working through them one at a time.
If your domain is registered with another registrar
You keep the domain where it is and simply tell it to ask us for answers. That is what pointing means: the registration stays put, the name servers change.
- Sign in at the registrar where you bought the domain.
- Find the section called Name Servers, DNS or Domain Settings — every registrar names it differently.
- Choose the option for custom or third-party name servers.
- Replace what is there with dns1.yournameservers.net and dns2.yournameservers.net.
- Save. Enter both, not just the first.
A few registrars also ask for the IP addresses. They are 216.226.128.2 for dns1 and 216.226.128.3 for dns2. Most never ask.
Changing name servers moves your email as well. DNS decides where mail is delivered, not just where the website lives. If your mail is currently handled by another provider or an in-house server, work out where it should go before you switch, or the MX records will need recreating afterwards.
Pointing the domain or transferring it — which do you actually want?
These are two different jobs and people often ask for one when they mean the other.
- Pointing changes where the domain sends visitors. It takes minutes, costs nothing, and the domain stays registered where it is — including its renewal, its bill and its expiry date.
- Transferring moves the registration itself to us. It takes several days, adds a year to the expiry date, and afterwards there is one company to deal with instead of two.
If your site needs to be live today, point the domain now and transfer it later if you want to. The two are independent, and pointing first does not complicate the transfer.
What to do if it does not seem to have worked
- Check both name server fields saved. Some registrars silently keep the old entry if the second field is left blank.
- Give it a few minutes. Changes are usually live almost immediately now, but not instantly.
- Close every browser window and reopen. Local caching is by far the commonest reason a change looks like it has not happened.
- Check you edited the right domain if you hold several at the same registrar.
- Check the domain has not expired. An expired domain stops resolving no matter what its name servers say.
If it is still wrong after that, open a ticket and tell us the domain name and where it is registered. We can see from outside what your domain is currently answering, which usually identifies the problem in one look.
Questions and answers
Where do I manage a domain registered with Infosaic?
At mydomain.infosaic.com. Sign in with your domain name as the user name and your hosting password.
What are the name servers I should point my domain at?
dns1.yournameservers.net and dns2.yournameservers.net. Enter both.
Do I have to transfer my domain to Infosaic to use Infosaic hosting?
No. Pointing the name servers is enough. Transferring is optional and is mostly about having one supplier instead of two.
Can Infosaic change the name servers for a domain registered elsewhere?
No. Only the registrar holding the domain can change them, which means you have to sign in there. We can tell you exactly what to enter.
I have lots of domains with Infosaic. Is there a better way to manage them?
Yes. Domain reseller accounts are managed at www.infosaicdomains.com, which handles many domains in one interface.
Will pointing my domain break my existing email?
It can. DNS controls mail delivery too, so if mail is handled somewhere else the MX records have to be recreated on our side. Tell us before you switch and we will set them up.
How long does the change take to work?
Usually a few minutes. If it looks unchanged after that, close all your browsers and reopen them before assuming anything is wrong.
Related articles
- How do I point my domain name to Infosaic?
- What are Infosaic’s name servers?
- How do I transfer my domain to Infosaic?
- How do I modify my domain MX records?
- How long does DNS take to propagate?
- How do I manage my account and access my control panel?
Still stuck?
Open a support ticket from your hosting control panel at controlpanel.infosaic.com — that is the fastest route, because it reaches the team who can already see your account. You can also email [email protected].