Short answer:
Primary: dns1.yournameservers.net — 216.226.128.2
Secondary: dns2.yournameservers.net — 216.226.128.3
Enter both at your registrar. Most registrars want the names; a few ask for the IP addresses as well.
Applies to: Infosaic web hosting · DNS configuration at any registrar
These are the two addresses that tell the rest of the internet where to ask about your domain. Set them at your registrar and everything else — your website, your email, any subdomains — follows from there.
What a name server actually does
When somebody types your domain into a browser, their computer has to find out which server holds the site. It asks the domain’s name servers, and they answer with the address.
That is why pointing the name servers at us is usually all it takes: from that moment we answer those questions, and we already know where your web space and mailboxes are.
It also explains why both entries matter. The second exists so that if the first is unreachable, the answer still comes back. Some registrars will silently keep an old entry if you only fill in one field, which produces intermittent faults that are unpleasant to diagnose.
Where to enter them
- Sign in at the registrar where the domain is registered — that is wherever you bought it, not necessarily where the site is hosted.
- Look for Name Servers, DNS, or Domain Settings. Registrars all name it differently.
- Choose the option for custom or third-party name servers rather than the registrar’s own defaults.
- Enter both entries exactly as above, checking the spelling character by character.
- Save, and allow a few minutes.
If your domain is registered with us, this is already done — and DNS records are managed at mydomain.infosaic.com instead.
A note on the IP addresses
Most registrars only ask for the name server names. A few — usually when registering name servers as “glue records” — also want the IP addresses, which is why they are listed above.
If the form only offers name fields, enter the names and ignore the IPs entirely. Do not put an IP address into a name server field: those are two different things and it will not work.
Changing name servers moves your email too. If your mail is currently handled somewhere else — a different provider, an in-house server — pointing the name servers at us moves that as well, unless the MX records are recreated. Sort out where mail should go before you switch, not after.
Questions and answers
What are Infosaic’s name servers?
dns1.yournameservers.net (216.226.128.2) and dns2.yournameservers.net (216.226.128.3).
Do I need to enter both?
Yes. The second answers if the first is unreachable, and some registrars keep a stale entry if you leave a field blank.
Do I need the IP addresses?
Usually not. Most registrars only ask for the names. The IPs are there for the few that also want them.
Where do I enter them?
At the registrar where the domain is registered, under Name Servers, DNS or Domain Settings.
My domain is registered with Infosaic. Do I need to do this?
No. It is already configured. Manage DNS records at mydomain.infosaic.com.
How long before the change takes effect?
Usually a few minutes, though it does not update everywhere in the world at exactly the same moment.
Will this affect my email?
Yes. DNS controls where mail is delivered as well as where the website lives. If mail is handled elsewhere, decide what should happen to it before switching.
Can I use just one name server?
No. Enter both, so there is a fallback if one cannot be reached.
Related articles
- How do I point my domain name to Infosaic?
- How do I manage my account and access my control panel?
- What are your mail server names?
- How do I contact tech support?
Still stuck?
Open a support ticket from your hosting control panel at controlpanel.infosaic.com — that is the fastest route, because it reaches the team who can already see your account. You can also email [email protected].