Category: Getting Started

Windows: Connect to Your Cloud Desktop with Remote Desktop Connection

Short answer: Remote Desktop Connection is already installed on Windows. Search the Start menu for Remote Desktop Connection, enter your server address, sign in with your Windows username and password, and save the connection so it is one click next time. Applies to: Windows 10 and Windows 11 · nothing to download If you work…

How to Send Ctrl+Alt+Del and Other Keys Your Browser Blocks

Short answer: press Ctrl + Alt + Shift to open the control menu, choose the on-screen keyboard, and click the keys there. Keys clicked on it go straight to Windows, bypassing whatever your own computer would have intercepted. Applies to: browser access · Windows, Mac, Chromebook, Linux, phones and tablets Some key combinations never reach…

Disconnect or Sign Out? What Happens to Your Cloud Desktop

Short answer: disconnecting leaves everything running — your applications and documents stay exactly as they were. Signing out closes your programs and ends the Windows session. Neither shuts the machine down. For everyday use, just disconnect. Applies to: browser access and RDP · all devices A cloud desktop is not like closing a laptop lid….

RDP Will Not Connect: How to Fix It

Short answer: try browser access first. If that works and RDP does not, the problem is almost certainly your network blocking the port RDP uses — common on office, school and hotel connections. Your account and your desktop are fine. Applies to: RDP connections · Windows, Mac, iPhone, iPad, Android, Chromebook and Linux Almost every…

Uploading and Downloading Files in Your Browser Session

Short answer: press Ctrl + Alt + Shift to open the control menu and use the file transfer panel — or simply drag a file from your computer onto the session window. Uploads appear on a shared drive inside Windows, alongside your normal drives. Applies to: browser access · Windows, Mac, Chromebook and Linux Your…