Short answer: Yes. Sign in at webmail.infosaic.com, click the Settings icon (the pair of gears), open the Forwarding tab, enter the address you want mail sent on to, and save.
Applies to: Infosaic web hosting email · all mailboxes
Forwarding sends a copy of incoming mail on to another address automatically. It is how people who prefer one inbox keep their business address working, and how a departed colleague’s mail keeps reaching whoever has taken over.
It takes about a minute to set up and the same to undo.
Setting up forwarding
- Sign in at webmail.infosaic.com.
- Click the Settings icon — the pair of gears.
- Click the Forwarding tab.
- Enter the forwarding email address and save the change.
Everything to do with your mailbox can be reached either from webmail or from your hosting control panel at controlpanel.infosaic.com. Both routes get you to the same account options, forwarding included.
Things worth knowing before you switch it on
- Decide whether to keep a copy. If mail is only forwarded and not kept, the record lives entirely in the other system — which matters if that account is personal, or belongs to someone who may leave.
- Forwarding to a free consumer address can affect delivery. Large providers apply their own spam checks to forwarded mail, and a message that was fine on arrival here can be filtered on the way in there.
- Replies come from the other address. If you forward business mail to a personal account and answer from it, your customers see the personal address. Set the other account to send as your business address if that matters.
- Avoid loops. Two mailboxes forwarding to each other, or a forward pointing back at an alias of itself, will cause problems.
For someone who has left, an alias is often better than a forward. An alias delivers their old address into a colleague’s mailbox on your own domain, so the mail and the record both stay with the business.
If forwarded mail is not arriving
- Check the spam or junk folder at the receiving end. This is the answer most of the time.
- Check the address for a typo. Forwarding to a non-existent address fails silently from your side.
- Check your own spam setting. If marked mail is being deleted before delivery, it is never forwarded either.
- Test it by sending yourself a message from an outside address, not from another mailbox on the same domain.
If mail is arriving in your Infosaic mailbox but not at the far end, the problem is at the receiving provider. Open a ticket and we can confirm the message was accepted and sent on, which is what their support will ask for.
Questions and answers
Can I forward my Infosaic email to another address?
Yes. Set it up in webmail under Settings and the Forwarding tab.
Where is the forwarding setting?
Sign in at webmail.infosaic.com, click the Settings icon (the pair of gears), then the Forwarding tab.
Can I manage forwarding from my control panel instead?
Yes. Account options including forwarding are reachable from controlpanel.infosaic.com as well as from webmail.
Will a copy stay in my Infosaic mailbox?
That depends on the option you choose. Decide deliberately — if no copy is kept, the only record is in the other account.
Why is forwarded mail going to spam at the other end?
Large providers apply their own filtering to forwarded mail, and forwarding can weaken the checks a message passes.
Should I forward the mail of someone who has left?
An alias is usually better. It delivers their old address into a colleague’s mailbox on your own domain, so the mail stays with the business.
Forwarding is set up but nothing is arriving. What should I check?
The spam folder at the receiving end first, then the address for typos, then whether your spam setting is deleting mail before it can be forwarded.
Related articles
- Can I set up email aliases?
- How do I control spam on my hosting account?
- How do I set up an email address?
- Configuring email on your computer, phone or device
- What your Infosaic mail service can do
- How do I contact tech support?
Still stuck?
Open a support ticket from your hosting control panel at controlpanel.infosaic.com — that is the fastest route, because it reaches the team who can already see your account. You can also email [email protected].