Short answer: Open Spam Control in your control panel at controlpanel.infosaic.com and pick one of three things to do with mail identified as spam: leave it in your inbox (the default), send it to your bulk folder (recommended), or delete it before it arrives.
Applies to: Infosaic web hosting email · all mailboxes on the account
Incoming mail is checked against blacklists of servers known to send spam. If a message arrives from a server on one of those lists, it is marked as spam — and what happens next is entirely your choice.
By default nothing is hidden from you: marked mail still lands in your inbox and you decide what to do with it. Most people change that, and the middle option is the one we recommend.
The setting is per-mailbox, so different people on the same domain can make different choices.
The three options
- Leave spam in your inbox. Everything is delivered and you decide what to delete. This is the default setting.
- Send spam to your bulk folder. Marked mail goes to a separate folder, so your inbox stays clean, and you can move anything wrongly marked back to the inbox or empty the folder. This is the setting we recommend.
- Delete spam automatically. Marked mail is deleted before it reaches your mailbox. It does not go to a bulk folder and it does not go to your inbox.
Option two is the sensible middle ground because it is reversible. Nothing is lost, but nothing you did not ask for is in front of you either.
Changing the setting
- Sign in at controlpanel.infosaic.com.
- Open Spam Control.
- Choose the option you want.
- Save.
The change applies to mail arriving from that point on. Anything already delivered stays where it is.
Think carefully before choosing automatic deletion. Blacklists are not perfect, and a legitimate sender whose mail server has been listed by mistake will disappear without trace — no bounce, no bulk folder, nothing to check. The bulk folder gives you the same clean inbox and a way back.
If real mail is being marked as spam
This happens when the sender’s own mail server has ended up on a blacklist — usually because it is shared, or because it was compromised at some point and the listing has not been cleared.
- Check your bulk folder first if you are expecting something that has not arrived.
- Tell the sender. Only they can get their server delisted, and they will usually want to know — you are unlikely to be the only person not receiving their mail.
- Switch to the bulk folder option if you are on automatic deletion, so you can see what is being caught.
- Open a ticket if mail from an important sender is consistently being marked. Tell us the sending domain and we will look at why.
If you are the one whose mail is being rejected elsewhere, the same logic applies in reverse: the receiving end is checking a blacklist, and the fix is at the sending server.
Questions and answers
How does Infosaic identify spam?
Incoming mail is checked against blacklists of servers known to send spam. Mail from a listed server is marked as spam.
Where do I change my spam settings?
In the Spam Control section of your control panel at controlpanel.infosaic.com.
What is the default setting?
All mail, including anything marked as spam, is delivered to your inbox.
Which setting do you recommend?
Sending marked mail to your bulk folder. Your inbox stays clean and nothing is lost.
What happens if I choose automatic deletion?
Marked mail is deleted before reaching your mailbox. It does not appear in your inbox or your bulk folder.
Real email is going to my bulk folder. What do I do?
Move it back to the inbox and tell the sender their mail server appears on a blacklist. Only they can get it delisted.
Is the setting per mailbox or for the whole domain?
It is chosen per mailbox, so different users on the same domain can use different settings.
I never received an expected email. Where should I look?
Check the bulk folder first. If you are set to automatic deletion, there will be nothing to find, which is a good reason to use the bulk folder instead.
Related articles
- Configuring email on your computer, phone or device
- What your Infosaic mail service can do
- What are your mail server names?
- Why am I getting “550 Authentication is Required for Relay”?
- How do I set up an email address?
- How do I contact tech support?
Still stuck?
Open a support ticket from your hosting control panel at controlpanel.infosaic.com — that is the fastest route, because it reaches the team who can already see your account. You can also email [email protected].