Short answer: Click the direct link in your Basic Account Information email — the one beginning https://virtualpc.infosaic.com. Your Windows desktop opens in the browser tab. Your user name and password are already in the link, so there is nothing to type, nothing to install and no need to sign in to the control panel first. Bookmark it and that is your one-click way in from then on.
Applies to: All Infosaic cloud desktops · any modern browser on any computer, phone or tablet
This is the shortest route to a working desktop and it takes one click. No app to download, no settings to configure, nothing to remember.
The link is in the email we sent when you signed up, under Option 3. It already contains your credentials, which is what makes it one click.
You do not need the control panel for this. Signing in there and clicking One Click Access reaches the same desktop, but it is two extra steps you can skip entirely.
Open it in one click
- Open the Basic Account Information email we sent when you signed up.
- Find Option 3 — the direct link, beginning https://virtualpc.infosaic.com.
- Click it.
- Your Windows desktop loads in the browser tab. That is the whole process.
If it asks you for anything, you have almost certainly clicked a shortened or wrapped version of the link rather than the whole thing. Copy the full link out of the email and paste it into the address bar instead.
Bookmark the link now, while you have it open. That bookmark is your permanent one-click access. Every time you want your desktop, you click the bookmark — no email to dig out and no password to type.
Treat the link like a password
The reason the link works in one click is that your user name and password are part of it. Anyone who has the link has your desktop.
- Bookmark it privately. Your own browser profile, not a shared computer.
- Do not paste it into a chat, a shared document or a support ticket. If we need to look at your desktop we already have access.
- Do not forward the welcome email. If a colleague needs access, ask us for their own account.
- Sign out of shared computers. A bookmark left on a hotel or library machine is a live key.
If you think the link has been seen by somebody who should not have it, open a support request and we will change the password, which invalidates the old link immediately.
What you can and cannot do in the browser
Browser access is genuinely usable for everyday work. What it will not do is reach the hardware attached to the computer you are sitting at.
- Works: everything inside Windows — applications, files, the internet, copy and paste within the session.
- Does not work: your own printer, sound, USB drives, a second monitor, and drag-and-drop of files from your desktop.
If you need any of those, the free Remote Desktop app is the answer, and it takes about three minutes to set up once. There is a guide for Windows, Mac, iPhone and iPad, Android, Chromebook and Linux.
Copying text between your own computer and the session needs the session’s clipboard panel rather than an ordinary paste — that is covered in its own article.
The other two ways in
The direct link is Option 3 of three. The others exist for different reasons, not as a fallback:
- Option 2 — Remote Desktop. Best performance, and the only route that supports printers, sound, USB and dual monitors. Use the server hostname ending .mycloud.computer from your email.
- Option 1 — the control panel. Sign in at controlpanel.infosaic.com and click One Click Access. Worth knowing because the control panel is also where billing, invoices and support requests live — but as a way of opening your desktop it is simply the long way round.
All three reach the same machine. Anything you leave open in one is still open in the next.
If the desktop will not open
- A blank or black screen. Give it a few seconds, then reload the tab. The session is usually connecting rather than broken.
- The link asks for credentials. The link was truncated. Copy the whole thing from the email.
- “Invalid credentials”. The password has been changed since the email was sent, so the old link no longer works. Ask us for a current one.
- It worked yesterday and not today. Try a private or incognito window, which rules out a browser extension.
- It works on your phone but not your computer. Something on the network you are on is blocking it — often a corporate firewall.
There is a fuller checklist in browser session problems. If none of it helps, open a support request and say which of the three options you were using.
Questions and answers
How do I open my cloud desktop in a browser?
Click the direct link in your Basic Account Information email — the one beginning https://virtualpc.infosaic.com. The desktop opens in the tab.
Do I need to sign in to the control panel first?
No. The direct link goes straight to your desktop. The control panel is an optional extra step.
Do I need to install anything?
No. Browser access needs nothing installed.
Can I bookmark the link?
Yes, and it is the recommended way to use it. Treat the bookmark as a password, because your credentials are in the link.
Is it safe to share the link?
No. Anyone with the link can reach your desktop. Ask us for a separate account instead of sharing.
What does browser access not support?
Your own printer, sound, USB drives, a second monitor, and drag-and-drop of files from your computer. Remote Desktop supports all of those.
Which browser should I use?
Any current browser works — Chrome, Edge, Firefox or Safari, on a computer, phone or tablet.
The link asks me to log in. Why?
The link was truncated when it was copied. Paste the complete link from the email.
My screen is black when it opens. Is it broken?
Usually not. Wait a few seconds and reload the tab; the session is still connecting.
Related articles
- Your first 10 minutes with your cloud desktop
- Where to find your login details and connection address
- Browser access or RDP: which should you use?
- What browser access cannot do (and what to use instead)
- Browser session problems: a checklist
- How to copy and paste between your computer and your cloud desktop
Still stuck?
Open a support request from your control panel — that is the fastest route, because it reaches the team who can already see your account and your desktop. You can also email [email protected].