Category: Hosting

What Are Infosaic’s Name Servers?

Short answer:Primary: dns1.yournameservers.net  —  216.226.128.2Secondary: dns2.yournameservers.net  —  216.226.128.3Enter both at your registrar. Most registrars want the names; a few ask for the IP addresses as well. Applies to: Infosaic web hosting · DNS configuration at any registrar These are the two addresses that tell the rest of the internet where to ask about your domain….

How Do I Point My Domain Name to Infosaic?

Short answer: At your current registrar, set the domain’s name servers to dns1.yournameservers.net and dns2.yournameservers.net. If the domain was registered through us as your free domain, we configure it for you and there is nothing to do. Applies to: Infosaic web hosting · pointing an existing domain at your hosting Pointing a domain and transferring…

How Do I Contact Tech Support?

Short answer: Open a support ticket from your hosting control panel at controlpanel.infosaic.com. That is the fastest route, because the ticket arrives with your account already attached — nobody has to spend the first reply working out who you are and which site you mean. You can also email [email protected]. Applies to: All Infosaic web…

How Do I Manage My Account and Access My Control Panel?

Short answer: Your hosting control panel is at controlpanel.infosaic.com. Domains registered with us are managed separately at mydomain.infosaic.com, and mailboxes are managed in webmail. Three different places, and knowing which is which saves a lot of hunting. Applies to: Infosaic web hosting accounts Most hosting providers put everything behind one login. Ours is split across…

Why Am I Getting “550 Authentication is Required for Relay”?

Short answer: Your mail program is not signing in before it sends. Tick “My outgoing server (SMTP) requires authentication” and set it to use the same username and password as incoming mail. Mail will send immediately afterwards. Applies to: Infosaic web hosting email · Outlook, Apple Mail, Thunderbird, phones and tablets This is the most…