Blog

A Tour of Your Control Panel: What Everything Does

Short answer: Sign in at controlpanel.infosaic.com. Either of your two logins works — the one you chose when you signed up, and the machine login from your welcome email. Inside you will find your account summary, billing and invoices, contact details, support tickets, and One Click Access to open your desktop in the browser. Applies…

Billing: How to View Invoices and Update Your Card

Short answer: Sign in at controlpanel.infosaic.com and open Billing Management and History. It has two entries: Billing History / Make Payment shows every transaction and lets you pay anything open, and Credit Card Update is where you set up or change automatic payment. Applies to: All Infosaic accounts · cloud desktop and hosting customers Everything…

How to Install Software on Your Cloud Desktop

Short answer: Your cloud desktop is a full Windows machine, so you install software the ordinary way — download the installer inside the desktop, right-click it and choose Run as administrator, and approve the blue confirmation box. If your account cannot approve it, ask us to grant administrator rights. Applies to: Infosaic cloud desktops and…

How to Restart Your Cloud Desktop (and When You Should)

Short answer: Save your work, then use Restart Virtual Machine in your control panel. Wait a few minutes and connect again. A restart closes everything that was open, so treat it as the second thing you try, not the first. Applies to: Infosaic cloud desktops and VPS · from the control panel Restarting fixes a…

How to Open a Support Request (and Get It Solved Faster)

Short answer: Sign in at controlpanel.infosaic.com and click Open A Ticket in the top navigation. Fill in your name, email address and a description of the problem, then Submit. Raising it from the control panel is the fastest route, because the ticket arrives already attached to your account — we can see your desktop without…