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Browser Session Problems: A Checklist That Actually Works

Short answer: Reload the page first — it fixes most of it. Then try a private window, then a different browser. A browser session drops for ordinary reasons: a laptop sleeping, Wi-Fi changing, a tab going to sleep. Nothing is lost when it happens, because the desktop keeps running. Applies to: Browser access · Infosaic…

Using Your Cloud Desktop from a Phone or Tablet Browser

Short answer: Open the browser access link in Safari or Chrome on the device — it works with nothing installed. Turn the device landscape, use the on-screen keyboard from the session menu, and tap-and-hold for a right click. For anything more than a quick job, install the free Windows App instead. Applies to: Phone and…

Zoom and Scaling: Making Your Browser Session Readable

Short answer: If everything in your browser session looks tiny, open the Ctrl+Alt+Shift menu and change the display or zoom setting there — not your browser’s own zoom. Browser zoom scales the picture and makes it blurry; the session setting changes the resolution and keeps it sharp. Applies to: Browser access · Infosaic cloud desktops…

Where to Find Your Login Details and Connection Address

Short answer: All of it is in the Basic Account Information email sent when you signed up: your user name, your password, and your connection address — a number followed by .mycloud.computer. Two different logins will get you into the control panel: the one you chose when you signed up, and the machine login in…

Your First 10 Minutes With Your Cloud Desktop

Short answer: Everything you need is in the Basic Account Information email we sent when you signed up. It gives you a user name, a password, a server address ending in .mycloud.computer, and three ways in. The fastest is Option 3: click the direct link in that email and your Windows desktop opens in the…