Short answer: Yes — as many as you need, and domain aliases too. Sign in to webmail.infosaic.com as the email administrator and open Settings to add email aliases. Domain aliases are added under Domain Settings → Advanced Settings, and also need adding in the hosting control panel under Web Server Administration → Domain Aliases, with the domain pointed at our name servers.
Applies to: Infosaic web hosting email · domain administrators
An alias is an address that delivers into an existing mailbox rather than creating a new one. It is how you give one person several addresses — sales@, info@, accounts@ — without them signing in to three mailboxes, and without using up mailbox allowances.
There are two kinds. An email alias is one address pointing at one mailbox. A domain alias points a whole second domain at your existing mailboxes, so mail to the same names on either domain arrives in the same place.
Adding email aliases
- Sign in to webmail.infosaic.com as the email administrator.
- Click Settings.
- Add the alias, and set the mailbox it should deliver to.
- Save.
There is no limit on how many you create. Aliases are the right tool for role addresses — the ones that should outlive whoever currently handles them.
Adding domain aliases
A domain alias is useful when you own more than one spelling of your name, or a second brand, and want mail to all of them landing in the same mailboxes.
It takes three steps, and skipping any one of them is why it usually does not work first time:
- In webmail, sign in as administrator, click Settings, then Domain Settings → Advanced Settings, and add the domain alias.
- In the hosting control panel at controlpanel.infosaic.com, add the same domain under Web Server Administration → Domain Aliases.
- Point the aliased domain at our name servers — dns1.yournameservers.net and dns2.yournameservers.net — or mail for it will never reach us.
The third step is the one people miss. A domain alias configured perfectly in webmail does nothing at all if the domain itself is still pointing somewhere else. Check the name servers first if mail is not arriving.
Aliases, forwarding and catch-all — which to use
- An alias delivers to a mailbox on your own domain. Use it for role addresses and second spellings.
- Forwarding sends mail on to an address elsewhere. Use it when someone wants their mail in a different system altogether.
- A catch-all collects everything sent to any name that does not exist. Use it sparingly — it also collects every guessed address a spammer tries.
If you find yourself creating dozens of aliases pointing at the same mailbox, a catch-all may be simpler — but expect the spam that comes with it.
Questions and answers
Can I set up email aliases on Infosaic hosting?
Yes, as many as you need.
Where do I add an email alias?
Sign in to webmail.infosaic.com as the email administrator and open Settings.
What is a domain alias?
A second domain whose mail is delivered into your existing mailboxes, so the same names work on both domains.
How do I add a domain alias?
Add it in webmail under Domain Settings and Advanced Settings, add it in the hosting control panel under Web Server Administration and Domain Aliases, and point the domain at the Infosaic name servers.
My domain alias is not receiving mail. Why?
Most often the domain has not been pointed at dns1.yournameservers.net and dns2.yournameservers.net, or it was added in only one of the two places.
Is there a limit on how many aliases I can create?
No, for either email aliases or domain aliases.
What is the difference between an alias and forwarding?
An alias delivers into a mailbox on your own domain. Forwarding sends the mail on to an address somewhere else.
Related articles
- Can I forward my email to another email account?
- How do I set up an email address?
- What your Infosaic mail service can do
- Configuring email on your computer, phone or device
- What are Infosaic’s name servers?
- How do I contact tech support?
Still stuck?
Open a support ticket from your hosting control panel at controlpanel.infosaic.com — that is the fastest route, because it reaches the team who can already see your account. You can also email [email protected].