Short answer: Sign in at controlpanel.infosaic.com and open the billing section. It does two things: it shows every billing transaction on the account, and it lets you pay open invoices directly.
Applies to: All Infosaic hosting accounts
The billing interface in your control panel is where the money side of the account lives. It is deliberately simple, because there are only two things anybody needs from it: a record of what has been charged, and a way to settle what has not.
It is also the fastest route to paying an outstanding invoice — faster than emailing to ask for one, because the invoice is already there.
What the billing interface does
- View all billing transactions related to the account — what was charged, when, and for what.
- Pay open invoices through the same interface.
That is the whole of it. Anything not shown there — a query about a charge, a refund, a change of package — is a support ticket rather than a self-service action.
Paying an invoice
Open invoices appear in the same list, marked as outstanding, and can be paid from there.
If you have set up automatic billing, invoices are normally settled without you doing anything — so an invoice sitting open usually means the card on file has failed or expired. Update it under Credit Card Update and the charge can go through.
Domain renewals bought through us also appear here, which is why the billing page is worth checking if a domain is due.
An unpaid invoice is what blocks a domain transfer. A domain with an outstanding renewal against it cannot be moved to another registrar until at least a year has been paid. If a transfer has been refused, check this page first.
Reading the history
The transaction list is the account’s record, and it answers most billing questions without a ticket:
- What am I paying for? Each transaction names the package or item.
- When does it renew? The pattern of past charges shows the term — monthly or annual — and roughly when the next one falls.
- Did that payment go through? A successful charge appears here; a failed one leaves the invoice open.
- Was the domain renewal paid? Domain charges appear alongside hosting ones.
If something in the list does not look right, open a ticket and quote the date and amount. That is enough for us to find the transaction.
Questions and answers
Where do I see my Infosaic billing history?
In the billing section of your control panel at controlpanel.infosaic.com.
Can I pay an invoice from the control panel?
Yes. Open invoices are listed there and can be paid through the same interface.
Why is there an open invoice when I have automatic billing set up?
Usually because the card on file has expired or been declined. Update it under Credit Card Update.
Do domain renewals appear in the billing history?
Yes, alongside hosting charges, if the domain was bought through Infosaic.
How do I find out when my account renews?
The pattern of past transactions shows whether you are on a monthly or annual term and when the next charge is due.
Can an unpaid invoice affect my domain?
Yes. A domain with an outstanding renewal invoice cannot be transferred to another registrar until it is paid.
I do not recognise a charge. What should I do?
Open a support ticket quoting the date and amount and we will identify it.
Related articles
- Setting up automatic payments for your hosting account
- Keeping your contact information up to date
- How do I manage my account and access my control panel?
- Can I transfer an expired domain name?
- How can I renew my expired domain name?
- How do I contact tech support?
Still stuck?
Open a support ticket from your hosting control panel at controlpanel.infosaic.com — that is the fastest route, because it reaches the team who can already see your account. You can also email [email protected].