Short answer: Sign in at controlpanel.infosaic.com and open Contact Information in Account Management. The email address is the field that matters most — it is how we contact you about renewals, invoices, maintenance and anything wrong with your account.
Applies to: All Infosaic hosting accounts
This is the least interesting page in the control panel and the one most worth checking. Everything we need to tell you goes to the address held here, and if that address is wrong, you find out about problems from your customers instead of from us.
It takes a minute and it is worth doing today rather than at renewal time, which is when people usually discover the problem.
Updating your details
- Sign in at controlpanel.infosaic.com.
- Open Contact Information under Account Management.
- Check the email address, name, company and postal address.
- Save.
The record here is the information we keep on file for your account. It is separate from the WHOIS contact on your domain, which is edited elsewhere — if you have changed one, change the other too.
Why the email address matters more than the rest
Email is how we primarily communicate with customers. Renewal notices, invoices, planned maintenance windows and anything that needs your attention all go there.
Two habits cause almost every problem we see:
- An address at the hosted domain itself. If the domain expires or the mail stops working, the warning about it cannot be delivered. Use an address on a different domain as at least one contact.
- An individual’s address rather than a shared one. When that person leaves, the mailbox goes with them and the notices vanish silently. An address such as accounts@ or admin@ survives staff changes.
If somebody has left your business, check this page today. An unread renewal notice is the single commonest reason a hosting account or a domain lapses, and it is entirely preventable.
What else to check while you are there
- The billing contact, if it differs from the technical one. Invoices should reach whoever pays them.
- The postal address, which is used for billing records.
- The WHOIS contact on your domains, which is a separate record and does not update automatically.
- Who has the control panel password. If it is one person and they are away, nobody can raise a ticket.
If you cannot sign in to update the details, email [email protected] from an address already on the account and we will help you back in.
Questions and answers
Where do I update my Infosaic contact information?
Sign in at controlpanel.infosaic.com and open Contact Information under Account Management.
Why does the email address matter so much?
It is our primary way of contacting you, and it is where renewal notices, invoices and maintenance warnings are sent.
Should I use an email address at my own hosted domain?
Not as the only one. If that domain or its mail stops working, notices about the problem cannot reach you.
Is this the same as my domain WHOIS contact?
No. The WHOIS record on a domain is separate and is edited at mydomain.infosaic.com.
Somebody has left the company. What should I change?
The account email address and the WHOIS contact on any domains. A shared address such as accounts@ is safer than a personal one.
What happens if my contact details are out of date?
Renewal and billing notices go unread, which is how most lapsed accounts and expired domains happen.
I cannot sign in to change my details. What now?
Email [email protected] from an address already held on the account.
Related articles
- How do I manage my account and access my control panel?
- Viewing your billing history and paying invoices
- Setting up automatic payments for your hosting account
- How do I update my domain WHOIS contact information?
- How can I renew my expired domain name?
- How do I contact tech support?
Still stuck?
Open a support ticket from your hosting control panel at controlpanel.infosaic.com — that is the fastest route, because it reaches the team who can already see your account. You can also email [email protected].