Short answer: Sign in at controlpanel.infosaic.com and open Credit Card Update under Billing Management. Entering a card there authorises us to bill it automatically — monthly or annually, depending on your package and term. To change the card, overwrite the details. To stop automatic billing, choose no autobill.
Applies to: All Infosaic hosting accounts
Automatic payment exists so that a hosting account does not lapse because an invoice arrived while somebody was on holiday. It is the single most effective thing you can do to avoid an unplanned outage.
Everything to do with it lives on one page in the control panel: switching it on, changing the card, and switching it off again.
Turning automatic billing on
- Sign in at controlpanel.infosaic.com.
- Open Credit Card Update under Billing Management.
- Enter the card details.
- Save.
By entering your card information here, you are authorising us to bill that card automatically for this account. We bill monthly or annually, depending on which package you are on and the term you signed up for — the frequency follows your package, it is not a separate choice.
Changing the card on file
There is nothing to remove first. Go to the same page and update the information; the new details replace the old ones.
Cards expire, get reissued after fraud, and change when a business changes bank. Any of those will cause a payment to fail quietly, so it is worth updating the details at the time rather than waiting for the first failed charge.
The commonest cause of an unexpected suspension is an expired card. When a new card arrives, update it here at the same time as your other subscriptions. It takes a minute and saves a support ticket.
Stopping automatic billing
If you would rather pay each invoice by hand, select the no autobill option. Nothing further is charged automatically after that.
Be clear about what this does and does not do. Turning off autobill stops the automatic charge; it does not cancel the hosting or the invoices. Renewals still fall due and still have to be paid, just manually.
If you switch it off, make sure the billing contact on the account is somebody who will see the invoice.
Keeping payments trouble-free
- Check the billing email address under Contact Information, so invoices and failed-payment notices arrive somewhere they will be read.
- Update the card as soon as it is reissued, not when a payment fails.
- Check the billing history occasionally to confirm charges are going through.
- Annual terms mean one charge a year, which is easier to miss than a monthly one. Note the date.
If a payment has failed and you are not sure where things stand, open a ticket from the control panel. We can see the invoice status on the account and tell you exactly what is outstanding.
Questions and answers
How do I set up automatic payments for my hosting?
Sign in at controlpanel.infosaic.com, open Credit Card Update under Billing Management and enter your card details.
How often will my card be billed?
Monthly or annually, depending on the package and term you signed up for.
How do I change the credit card on file?
Go to the same page and update the details. The new card replaces the old one.
How do I stop automatic billing?
Select the no autobill option on the Credit Card Update page.
Does turning off autobill cancel my hosting?
No. Invoices still fall due; you just pay them manually instead.
What happens if my card expires?
The automatic payment fails, which can eventually lead to suspension. Update the card as soon as a new one is issued.
Where can I see what I have been charged?
In the billing history section of the control panel, which lists all transactions on the account.
Related articles
- Viewing your billing history and paying invoices
- Keeping your contact information up to date
- How do I manage my account and access my control panel?
- How can I renew my expired domain name?
- How do I register a domain with Infosaic?
- How do I contact tech support?
Still stuck?
Open a support ticket from your hosting control panel at controlpanel.infosaic.com — that is the fastest route, because it reaches the team who can already see your account. You can also email [email protected].