Short answer: If the domain is registered through Infosaic, go to mydomain.infosaic.com and sign in with your domain name and hosting password. If you have a domain reseller account, manage it at www.infosaicdomains.com. Do not do this immediately before a transfer — a WHOIS change locks the domain for 60 days.
Applies to: Domains registered through Infosaic · domain reseller accounts
The WHOIS record is the contact information attached to a domain: who owns it, and where notices about it should be sent. It matters more than it looks, because renewal warnings and domain transfer authorisation keys are both sent to that address and nowhere else.
Keeping it current is therefore not administrative tidiness. An out-of-date WHOIS contact is the reason most lapsed domains lapse — the warning went to somebody who left three years ago.
How you update it depends on which kind of account holds the domain.
Hosting clients
For domains registered through Infosaic, everything to do with the domain — including the WHOIS contact information — is managed in the domain control panel.
- Go to mydomain.infosaic.com.
- Sign in with your domain name as the user name and your hosting password.
- Open the contact or WHOIS section.
- Update the details and save.
Note that this is the domain control panel, not the hosting control panel. They are separate systems with separate addresses, which trips people up the first time.
Domain-only and reseller accounts
If you hold domains on a reseller account rather than alongside hosting, they are managed at www.infosaicdomains.com.
Sign in with the user name and password created for that account. Contact details can be edited there for each domain, and in most cases for several domains at once — which is the main reason to use a reseller account if you hold more than a handful.
The 60-day lock — check this before you edit
Changing the WHOIS contact information locks the domain for 60 days, during which it cannot be transferred to another registrar. This is ICANN policy and it applies at every registrar.
If you are also planning to move the domain, do it in this order: transfer first, update the WHOIS afterwards. Getting it the wrong way round means waiting two months, and nobody can shorten that.
If you are not planning a transfer, the lock makes no practical difference — the domain works normally throughout.
Never use an email address at the domain itself as the only WHOIS contact. When the domain expires, that mailbox stops working, so the renewal warning cannot reach you. Use an address on a different domain, and preferably a shared one rather than an individual’s.
What to keep accurate, and why
- The email address. Renewal notices and transfer authorisation keys go here. Nothing else matters as much.
- The registrant name and organisation. This is who legally holds the domain. Getting it wrong causes real problems if ownership is ever disputed or the business is sold.
- The postal address and phone number. ICANN requires these to be accurate, and deliberately false details can result in suspension.
- The administrative contact. This is who is allowed to authorise changes.
If somebody has left the business and their address is still on the record, that is worth fixing today rather than at renewal time.
Questions and answers
Where do I update WHOIS contact details for a domain registered with Infosaic?
At mydomain.infosaic.com. Sign in with your domain name and hosting password.
Where do I update them for a domain reseller account?
At www.infosaicdomains.com, using the user name and password created for that account.
Does changing WHOIS details lock my domain?
Yes, for 60 days, during which it cannot be transferred to another registrar. It works normally otherwise.
Should I update WHOIS before or after transferring a domain?
After. Updating first triggers the 60-day lock and delays the transfer.
Why does the WHOIS email address matter so much?
Renewal reminders and transfer authorisation keys are sent there and nowhere else.
Can I use an address at my own domain as the WHOIS contact?
It is a bad idea. If the domain expires, that mailbox stops working and the warning cannot be delivered.
Is the domain control panel the same as the hosting control panel?
No. Domains are managed at mydomain.infosaic.com; hosting is managed at controlpanel.infosaic.com.
Related articles
- How do I manage or point my domain name to Infosaic?
- How do I transfer my domain name to another registrar?
- How can I renew my expired domain name?
- How do I manage my account and access my control panel?
- How do I register a domain with Infosaic?
- How do I contact tech support?
Still stuck?
Open a support ticket from your hosting control panel at controlpanel.infosaic.com — that is the fastest route, because it reaches the team who can already see your account. You can also email [email protected].