Short answer: Sign in to webmail at webmail.infosaic.com, click the Settings icon, expand My Settings and open Client Utilities. Download and install the synchronisation utility for your version of Outlook. Close Outlook completely first — it installs as an add-in and will not attach itself while Outlook is running.
Applies to: Infosaic web hosting email · Microsoft Outlook on Windows
Mail synchronises by itself. Calendars, contacts, tasks and notes need one extra piece, because they are not part of the ordinary POP3 or IMAP conversation between Outlook and a mail server.
The utility that handles it is downloaded from inside webmail rather than from a website, which is why people who go looking for it never find it.
Installing the sync utility
- Log in to webmail as a user at webmail.infosaic.com.
- Click the Settings icon.
- Expand the My Settings folder in the navigation pane.
- Click Client Utilities.
- Download and install the appropriate version for your setup.
Once installed, it appears as a toolbar inside Outlook. From there it keeps your calendar, contacts, tasks and notes in step with the mail system, so the same appointments show up in webmail and on any device signed in to the same account.
Close Outlook before you install
This is the one instruction that causes almost every failed installation. The utility is an Outlook add-in, and it can only attach itself if Outlook is not running.
Closing the Outlook window is often not enough — the program can keep running in the background. Make sure every OUTLOOK.EXE process has ended before you start the installer. On Windows, check Task Manager and end any remaining Outlook process.
If the toolbar does not appear after installing, this is almost always why. Close Outlook properly and run the installer again.
Install it once, on the computer where you actually keep your calendar. Running the sync from two machines against the same account is how duplicate appointments appear, and cleaning those up afterwards is tedious.
If synchronisation does not work
- The toolbar is missing. Outlook was running during installation. Close it fully and reinstall.
- Nothing appears in webmail. Check the utility is configured against the right account, and that it has been allowed to run at least once.
- Duplicate appointments. Usually two machines syncing the same account, or the same calendar imported twice.
- Contacts sync but the calendar does not, or vice versa. Check which item types are selected in the utility — they are individually switchable.
- It worked and then stopped. An Outlook update can disable add-ins. Check Outlook’s add-in settings and re-enable it.
If it still will not sync, open a ticket from your control panel and tell us your Outlook version and what the utility reports. That is usually enough to identify it.
If you would rather not install anything
You do not have to. The calendar, contacts and tasks all work directly in webmail from any browser, and nothing needs to be installed to use them.
On a phone or tablet, adding the mail account to the device usually brings the calendar and contacts with it, without any desktop utility involved.
The sync utility exists specifically for people who want Outlook to be the place they work, with everything else kept in step behind it.
Questions and answers
How do I sync my calendar and contacts with Outlook?
Download the sync utility from webmail under Settings, My Settings and Client Utilities, and install it with Outlook closed.
Where do I download the utility?
Inside webmail at webmail.infosaic.com — Settings, then My Settings, then Client Utilities. It is not downloaded from a website.
Why is there no toolbar in Outlook after installing?
Outlook was running during the installation. It installs as an add-in and will not attach while Outlook is open.
How do I make sure Outlook is fully closed?
Check that every OUTLOOK.EXE process has ended, using Task Manager on Windows.
What can be synchronised?
Calendars, contacts, tasks and notes.
Why do I have duplicate appointments?
Usually because two computers are syncing the same account, or a calendar has been imported twice.
Do I need this to use my calendar?
No. The calendar and contacts work in webmail from any browser without installing anything.
What about my phone?
Adding the mail account to your phone normally brings the calendar and contacts with it, with no desktop utility needed.
Related articles
- Syncing your calendar with your phone
- Configuring email on your computer, phone or device
- Can I use a POP3 or IMAP mail client with Infosaic?
- What your Infosaic mail service can do
- Which mail solution is included with Infosaic web hosting?
- How do I contact tech support?
Still stuck?
Open a support ticket from your hosting control panel at controlpanel.infosaic.com — that is the fastest route, because it reaches the team who can already see your account. You can also email [email protected].