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Why Am I Getting “550 Authentication is Required for Relay”?

Short answer: Your mail program is not signing in before it sends. Tick “My outgoing server (SMTP) requires authentication” and set it to use the same username and password as incoming mail. Mail will send immediately afterwards. Applies to: Infosaic web hosting email · Outlook, Apple Mail, Thunderbird, phones and tablets This is the most…

How Do I Set Up an Email Address?

Short answer: Sign in at webmail.infosaic.com with your administrative email address, then go to Settings (the gears icon) → Domain Settings → Users → Add New. The mailbox works the moment you save it. Applies to: Infosaic web hosting · adding and managing mailboxes Shortly after signing up you are given one administrative email address…

What Are Your Mail Server Names?

Short answer: On shared hosting, the mail server is mail.infosaic.com — the same name for incoming and outgoing, POP3, IMAP and SMTP. On a VPS or dedicated server running SmarterMail, it is mail.yourdomain.com instead. Applies to: Infosaic web hosting · VPS and dedicated servers · any mail client Every mail program asks for a server…

Configuring Email on Your Computer, Phone or Device

Short answer: Use mail.infosaic.com for both incoming and outgoing mail. Your username is your full email address, tick “My outgoing server requires authentication”, and use the SSL ports — SMTP 465, POP3 995, IMAP 993. Those four things account for almost every setup problem. Applies to: Infosaic web hosting email · Outlook, Apple Mail, iPhone,…