Short answer: If you bought a Comodo or RapidSSL certificate through us, the site seal graphic and the HTML that displays it come from the certificate issuer, not from Infosaic. Open a support ticket from controlpanel.infosaic.com and we will send you the current link for your certificate — the issuers move these pages, so a link printed here would go stale.
Applies to: Infosaic web hosting · customers with a Comodo or RapidSSL certificate
A site seal is the small graphic that shows visitors your site is secured, usually placed near a checkout or a login form. It is provided by whoever issued your certificate, and it is generated for your specific certificate rather than being a picture you can copy from anywhere.
That is deliberate. A working seal is verifiable — clicking it confirms the certificate is genuine and current. A copied image proves nothing, which is why the issuer gives you a snippet of HTML rather than a file.
Getting the HTML for your seal
- Open a support ticket from controlpanel.infosaic.com.
- Tell us which certificate you have — Comodo or RapidSSL — and the domain it covers.
- We send you the issuer’s current site seal page and the HTML to use.
We deliberately do not reproduce the issuer’s links here. Certificate authorities reorganise their support sites regularly, and a support article full of dead links is worse than one that tells you where to ask.
Adding it to your site
- Paste the HTML, do not save the image. The snippet is what makes the seal verifiable and keeps it current.
- Put it where the decision is made — beside the checkout button or the login form, not only in the footer.
- Add it to the template, not to one page, so it appears consistently.
- Load it over https. A seal pulled in over an insecure address will produce a mixed-content warning on a secure page, which achieves precisely the opposite of what the seal is for.
A seal on a page that is not itself secure is worse than no seal. Check that the page carrying it loads over https and shows the padlock. Visitors who look closely at seals are exactly the visitors who will notice.
If the seal does not appear
- The snippet was pasted into a visual editor which stripped the script. Paste it into the HTML or text view instead.
- The certificate is not yet fully issued. Seals generally do not render until the certificate is live.
- The domain does not match. A seal issued for one domain will not display on another.
- Mixed content is being blocked. Check the page loads entirely over https.
- An ad blocker is hiding it. Test in a browser with extensions disabled before concluding it is broken.
If it still will not show, open a ticket with the page address and we will look at what is being served.
Questions and answers
Where do I get the site seal graphic for my SSL certificate?
From the certificate issuer. Open a support ticket and we will send you the current link for your Comodo or RapidSSL certificate.
Why is the link not published in this article?
Certificate authorities reorganise their support pages regularly, so a printed link would quickly stop working.
Can I just save the seal image and upload it?
No. The seal is displayed with a snippet of HTML so that it stays verifiable and current. A saved image proves nothing.
Where should the seal go on my site?
Near the point of decision — beside a checkout button or a login form — and in your template so it appears consistently.
My seal is not displaying. What should I check?
That the snippet was pasted as HTML rather than into a visual editor, that the certificate is live, that the domain matches, and that the page loads entirely over https.
Does the page carrying the seal need to be secure?
Yes. A seal on an insecure page, or loaded over http, causes a mixed-content warning.
Which certificates come with a seal?
Both Comodo and RapidSSL certificates purchased through Infosaic include one.
Related articles
- How do I set up an SSL certificate?
- Do I need a dedicated IP address?
- Home folder, redirects and site security settings
- Setting up custom error pages
- How do I move my site to Infosaic?
- How do I contact tech support?
Still stuck?
Open a support ticket from your hosting control panel at controlpanel.infosaic.com — that is the fastest route, because it reaches the team who can already see your account. You can also email [email protected].