Short answer: The Extensions page in your control panel at controlpanel.infosaic.com shows the default extensions on the server your site is running on. If your application needs a different version supported, you can select a different extension through the same interface.
Applies to: Infosaic Windows web hosting · shared servers · web server advanced properties
Every server has a set of extensions enabled by default — the technologies it will execute rather than simply hand over as a file. The Extensions page tells you which ones are active on the server your site sits on.
It matters when something you have installed does not run. An application that expects a version the server is not currently set to use tends to fail in confusing ways: a page that downloads instead of loading, or code that appears on screen as text.
What the page shows you
It lists the default extensions on the server where your site exists. That is a statement about your specific server, not a general list — which is why it is worth checking rather than assuming.
If you need a different version supported, select a different extension through the same interface. The setting applies to your site.
When to check it
- Before installing an application that specifies a required version. Checking first is quicker than diagnosing afterwards.
- When code appears on screen as text. The server is serving the file rather than executing it, which usually means the extension is not handled.
- When a page downloads instead of opening. Same cause, different symptom.
- After moving a site from another host, where the previous server may have been configured differently.
- When an application worked and then stopped after being upgraded to a version with different requirements.
Change one thing at a time. If an application is not running, check the extension setting before rewriting configuration files. Changing several things at once makes it impossible to tell which one fixed it — or which one broke something else.
If it still will not run
Open a support ticket from your control panel and include three things: what you are trying to run, the version it requires, and the exact error or behaviour you are seeing.
That is usually enough for us to say whether it is supported on your server, whether the setting needs changing, or whether the application needs something the shared environment cannot provide.
If it turns out to need more control than shared hosting allows, a VPS is the usual answer — you get the server to yourself and can configure it as the application requires.
Questions and answers
Where do I see which extensions my server supports?
On the Extensions page in your control panel at controlpanel.infosaic.com.
Can I change which version is supported?
Yes. Select a different extension through the same interface.
Why does my code appear on screen as text?
The server is serving the file rather than executing it, which usually means that extension is not being handled.
Why does a page download instead of opening?
Same reason — the server does not recognise the extension as something to execute.
Is the extension list the same on every server?
No. It shows the defaults on the specific server your site is on.
What should I include in a support ticket about this?
What you are trying to run, the version it requires, and the exact error or behaviour you are seeing.
What if my application needs something shared hosting cannot provide?
A VPS gives you the server to yourself, so it can be configured to the application’s requirements.
Related articles
- Home folder, redirects and site security settings
- Setting your default document
- Creating virtual directories
- Setting up custom error pages
- Stopping and restarting your website
- How do I contact tech support?
Still stuck?
Open a support ticket from your hosting control panel at controlpanel.infosaic.com — that is the fastest route, because it reaches the team who can already see your account. You can also email [email protected].