Short answer: Your hosting control panel is at controlpanel.infosaic.com. Domains registered with us are managed separately at mydomain.infosaic.com, and mailboxes are managed in webmail. Three different places, and knowing which is which saves a lot of hunting.
Applies to: Infosaic web hosting accounts
Most hosting providers put everything behind one login. Ours is split across three, each doing a different job. That is worth five minutes on your first day, because searching the wrong panel for the right setting is the single most common way people waste an afternoon.
The three places, and what each one does
Hosting control panel — controlpanel.infosaic.com
The main one. Update your contact details, pay invoices, view billing history, reach your web space, and open a support ticket. Website management tools live here too.
Domain control panel — mydomain.infosaic.com
Only for domains registered with us or transferred to us. DNS records, MX records, WHOIS contact details and renewals. If your domain is registered elsewhere, those settings live with that registrar instead, not here.
Webmail — webmail.infosaic.com
Reading mail in a browser, and — less obviously — creating and managing mailboxes, aliases and forwarding. Mailboxes are not in the hosting control panel.
Reaching your web space by FTP
Uploading a website is done over FTP rather than through a panel. Connect using either your domain name or the IP address provided with your account, and you will be prompted for a username and password.
If your domain has not finished pointing at us yet, use the IP address or the temporary address supplied when your account was set up — that way you can upload and test the site before DNS catches up.
Bookmark all three now. Do it while nothing is broken. Hunting for the right sign-in page at the point something has stopped working is nobody’s favourite activity, and the three addresses are easy to confuse from memory.
Which panel do I need?
- Pay an invoice, update a card, change contact details → hosting control panel
- Open a support ticket → hosting control panel
- Create a mailbox, add an alias, set up forwarding → webmail
- Change DNS or MX records, update WHOIS, renew a domain → domain control panel
- Upload your website → FTP, not a panel at all
Questions and answers
Where is my hosting control panel?
At controlpanel.infosaic.com. It handles billing, contact details, support tickets and website management.
Why can I not find my mailboxes in the control panel?
Mailboxes are managed in webmail at webmail.infosaic.com, not in the hosting control panel. Sign in with your administrative email address.
Where do I change my DNS or MX records?
At mydomain.infosaic.com, if the domain is registered with or transferred to us. If it is registered elsewhere, change them at that registrar.
How do I upload my website?
Over FTP, using your domain or the IP address supplied with your account. You will be prompted for a username and password.
My domain is registered somewhere else. Can I still use the domain panel?
No. That panel only covers domains registered with or transferred to Infosaic. Everything else stays with your existing registrar.
How do I open a support ticket?
From the hosting control panel. Raising it there means it arrives with your account already attached, which is faster than any other route.
Can I upload my site before my domain points here?
Yes. Use the IP address or the temporary address provided when your account was set up, so you can upload and test while DNS catches up.
I have forgotten my control panel password.
Use the password reset on the sign-in page. If the reset email does not arrive, email support from the address on the account.
Related articles
- How do I set up an email address?
- How do I contact tech support?
- Configuring email on your computer, phone or device
- What are your mail server names?
Still stuck?
Open a support ticket from your hosting control panel at controlpanel.infosaic.com — that is the fastest route, because it reaches the team who can already see your account. You can also email [email protected].