Configuring Email on Your Computer, Phone or Device

Q: What should I use as my username?

Your entire email address, such as you@yourdomain.com. Using only the part before the at sign is a very common cause of a rejected password.

A woman setting up email on a laptop at a home office desk with her phone propped beside it

Short answer: Use mail.infosaic.com for both incoming and outgoing mail. Your username is your full email address, tick “My outgoing server requires authentication”, and use the SSL ports — SMTP 465, POP3 995, IMAP 993. Those four things account for almost every setup problem.

Applies to: Infosaic web hosting email · Outlook, Apple Mail, iPhone, Android and any standard mail client

Every mail program asks for the same handful of details, just in a different order and with different labels. Once you have the five values below, setting up email takes two minutes on any device.

Before you start, the mailbox has to exist on the mail server. If you have not created it yet, do that first — see how to set up an email address.

The settings you need

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Write these down once and every device becomes easy:

Incoming mail server (POP3 or IMAP) — mail.infosaic.com
Outgoing mail server (SMTP) — mail.infosaic.com
Username — your entire email address, such as [email protected], not just the part before the @
Password — the one set for that mailbox on the mail server
Outgoing server authentication — on. This is not optional; it is what stops spammers relaying through our servers, and mail will not send without it.

Use the secure ports. Set the connection type to SSL and use SMTP 465, POP3 995, IMAP 993. If you are not using SSL, outgoing mail runs on port 25 or the alternative port 8383 — some home and office networks block 25, which is what 8383 is there for.

POP3 or IMAP — which should you choose?

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IMAP keeps your mail on the server. Every device sees the same inbox, and a message you read on your phone shows as read on your laptop. If you use more than one device — and almost everyone does — choose IMAP.

POP3 downloads mail to one device. It suits a single computer, and it is what you want if you deliberately keep everything locally.

If you do use POP3 on more than one device, open the Advanced settings and turn on leave a copy of the message on the server under Delivery, then set how many days to keep it. Without that, whichever device collects the mail first takes it away from the others.

Setting up on an iPhone or iPad

Open Settings → Mail → Accounts → Add Account.
Choose Other, then Add Mail Account.
Enter your name, your email address and your password, then tap Next.
Choose IMAP across the top.
For both Incoming and Outgoing, enter host name mail.infosaic.com, your full email address as the username, and your password. Fill the outgoing section in even though it says optional — leaving it blank is the most common reason iPhone mail receives but will not send.
Tap Next, then Save.

Setting up on Android

Open your mail app and add a new account.
Enter your email address and password, then choose Manual setup rather than letting it guess.
Choose IMAP (or POP3 if you specifically want it).
Server mail.infosaic.com for both incoming and outgoing, username your full email address.
Set the security type to SSL and the ports as above.
Make sure require sign-in is ticked for the outgoing server, then finish.

Setting up in Outlook

A man at a bright office desk with a laptop and printed reports, pen in hand

Add the account manually rather than letting Outlook auto-discover, which guesses wrongly for most hosting mail.

Choose manual setup and pick POP or IMAP.
Enter your name, email address, both server names, your full email address as the username, and your password.
Click More Settings → Outgoing Server and tick My outgoing server (SMTP) requires authentication, using the same settings as the incoming server.
Open the Advanced tab, set the encryption type to SSL, and enter the ports.
While you are on Advanced, set the Delivery options if you are using POP3 on more than one device.
Click OK, then Next to test the account.

If it does not work

Mail arrives but will not send. Outgoing authentication is off. Turn it on. This is far and away the most common fault — see 550 Authentication is Required for Relay.
The password is rejected. The username must be the full email address. Also check for a trailing space if you pasted it.
Nothing connects at all. Try port 8383 for outgoing instead of 25, or switch to the SSL ports. Some networks block port 25 outright.
Check the mailbox exists. Sign in at webmail.infosaic.com with the same address and password. If webmail works and your mail program does not, the fault is in the program’s settings, not the account.

Questions and answers

What is the incoming and outgoing mail server for Infosaic hosting?

Both are mail.infosaic.com. The same name is used for POP3, IMAP and SMTP.

What should I use as my username?

Your entire email address, such as [email protected]. Using only the part before the @ is a very common cause of a rejected password.

Which ports should I use?

With SSL: SMTP 465, POP3 995, IMAP 993. Without SSL, outgoing mail uses port 25 or the alternative 8383.

Why can I receive mail but not send it?

Outgoing server authentication is not enabled. Tick the option that says your outgoing server requires authentication and reuse the same username and password.

Should I choose POP3 or IMAP?

IMAP if you use more than one device, because it keeps mail on the server and every device sees the same inbox. POP3 downloads mail to a single computer.

My mail disappears from my other devices.

That is POP3 collecting and removing it. Either switch to IMAP, or turn on leave a copy on the server in the Advanced delivery settings on every device.

What is port 8383 for?

It is an alternative outgoing port for networks that block the standard port 25. Try it if nothing will send.

How do I check the account works before blaming my mail program?

Sign in to webmail.infosaic.com with the same address and password. If webmail works, the account is fine and the problem is in your client settings.

Still stuck?

Open a support ticket from your hosting control panel at controlpanel.infosaic.com — that is the fastest route, because it reaches the team who can already see your account. You can also email [email protected]. Please include the exact error message and which mail program you are using.